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To call Air Chinas customer service while abroad, you can use the following English phrases:
Hello, this is (your name) and I am currently located outside of China. I would like to reach out to Air China’s customer service regarding (specify the issue or concern you have, such as a flight change, refund, or any other query). Could you please provide me with the appropriate phone number to contact your customer service department?
Once you have the number, you can dial it just like any other phone call. It might be a good idea to note that when calling from abroad, you might incur international calling charges depending on your phone plan.
If you need assistance during the call, such as language barriers or complex issues that require explanation, you can always request to speak with a representative who speaks English or request a callback via email or other means of communication if that’s more convenient for you.